Hey there! At Foottrekz, we’re not just another online shoe store—we’re a team of passionate folks who genuinely care about your experience. Ever since our founder, Jake, started this journey from his garage, one thing’s stayed the same: we read every email, listen to every story, and yes, Jake still replies to many of them himself. Crazy, right?
Honestly, we’ve grown a lot since those garage days, but your feedback? It’s still our secret sauce. Whether it’s a sizing question, a return request, or just a random thought about our latest sneaker drop—we’re all ears. Last month, a customer suggested a wider toe box for our trail runners, and guess what? It’s now our bestseller.
Here’s how you can reach us—pick whatever feels easiest:
Prefer typing? Our live chat (bottom right corner) is manned by real humans—no bots here. Or fill out our contact form, and we’ll get back to you faster than you can say "free shipping."
Last winter, a customer from Alaska emailed us at 2 AM about a delayed holiday gift. Jake happened to be awake (time zones, am I right?), packed the order himself, and added a handwritten note. The kicker? That customer later sent us a photo of her dog wearing the shoes. True story. So yeah, we’re not perfect, but we’ll always go the extra mile for you.
P.S. If you’re ever in DC, stop by our office—we’ve got a wall of customer photos (and maybe some spare coffee).
