At Foottrekz, we are committed to delivering your carefully selected footwear with efficiency and care. Our team processes orders within 1-2 business days, ensuring your items are packed securely to withstand transit. Whether you're shopping for everyday essentials or specialized footwear, our logistics network is optimized to meet diverse needs. We partner with reliable carriers to provide seamless delivery, prioritizing both speed and package integrity.

Processing typically takes 1-2 business days after order confirmation. Delivery times vary based on destination and carrier capacity. Domestic shipments generally arrive within 5-7 business days, while international deliveries may require 10-20 business days. Seasonal demand or unforeseen logistics disruptions may occasionally extend these estimates. Rest assured, we proactively monitor shipments to minimize delays.

We offer transparent shipping options tailored to your order value:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
Free Shipping (10-15 Business Days): Applies automatically to orders of $60+

All costs are calculated at checkout. For expedited services or bulk orders, please contact [email protected] for custom solutions.

We currently ship to most countries across North America, Europe, and select regions in Asia and Oceania. Some remote locations or areas with trade restrictions may be excluded. During checkout, our system will automatically verify your address eligibility. For inquiries about specific destinations, our support team can provide real-time updates on coverage expansion.

Once your order ships, you'll receive a confirmation email containing:

- A unique tracking number
- Direct links to carrier tracking systems
- Estimated delivery windows

Track your package in real-time through our Order Status Portal or via carrier apps. Notifications are sent at key transit points for complete visibility.

While rare, delays can occur due to customs inspections, weather events, or carrier logistical challenges. If your tracking shows no movement for 7+ business days or the estimated delivery date has passed, please contact us at [email protected] with your order number. We'll initiate trace procedures with the carrier and keep you informed throughout the resolution process. For confirmed lost packages, we offer reshipment or refund options per your preference.

International shipments may be subject to customs fees, import taxes, or handling charges determined by your local authorities. These fees are the responsibility of the recipient and are not included in your order total. We recommend checking with your country's customs office for current regulations. To facilitate smooth clearance, all international orders include proper commercial invoices and harmonized system (HS) codes. Note that refusal to pay duties may result in package return or abandonment.